Student Service Advisor

Reporting to:  Deputy London Director

The American Institute for Foreign Study (AIFS) was founded in 1964 and since then, over 1.6 million students have participated in our educational and cultural exchange programs.

Job Summary/Main Purpose

AIFS Study Abroad has a vacancy for a Student Services Advisor in its London Global Education Centre. The role will be to work as part of a team supporting the Deputy London Director ensuring effective planning and delivery of AIFS Abroad programmes including study abroad, customised faculty led and internships.

Responsibilities

• Participate in a team of on-site student to deliver support, cultural programming, counselling and housing services to visiting U.S students.
• Provide pastoral support to AIFS participants as needed.
• Assist with the preparation and oversight of student housing.
• Provide emergency cover for students with the aid of a duty mobile telephone as part of a team.
• Under the supervision of the Deputy London Director, assist in the planning of upcoming AIFS programmes – bookings, housing, and other programme components.
• Assist in the preparation of social and cultural activities.
• Occasional evening duties and weekend work (cultural events, extended office hours). This will require working extended hours via a flexi-time arrangement.
• Prepare welcome materials for groups including information on programme components (housing, visits, directions etc)
• Check flight information and assist in coordinating the logistics for arrivals days including transfers, staffing and events.
• Assist with arrival days – meet at airport and welcoming students into housing.
• Accompany students and faculty on academic field trips
• Assist in the planning and delivery of information sessions as part of the orientation programme.
• Develop and manage initiatives agreed with London Deputy Director. Examples include, but not limited to student wellbeing, Residence Life/housing, event coordination, AIDE, sustainability, career readiness, etc.
• Any other duties as required.  

Performance Indicators

• To achieve at least 90% excellent and good combined in all on student evaluation forms.

Skills Required

Essential

• Educated to degree level or equivalent.
• Excellent communication skills, both written and oral.
• Numeracy and ability to maintain records of expenditure.
• Ability to demonstrate initiative and think creatively to resolve problems.
• Well-developed interpersonal skills and a confident and helpful manner to relate to U.S. faculty and students in a customer service role.
• Ability to work both independently and as part of a small team and larger site-based team.
• Commitment to quality, flexibility, good interpersonal skills, ability to prioritise.
• Proficiency with Microsoft office programs.

Desirable

• Experience living, working or studying abroad.
• Experience of working in Higher Education and/or the study abroad field.

Salary and Benefits

In return for a minimum of a 35-hour working week Monday to Friday, and additional hours according to programme needs:

• 20 days paid holiday a year pro rata plus bank and public holidays. Some weekend days of work will be required as part of the contract. Salary of £28,000.

How to Apply

Please send a current CV and covering letter detailing your suitability for the role to collegejobs@aifs.co.uk (via the ‘Apply’ button above) by Wednesday, November 20, 2024.

Applicants must be able to provide evidence of their eligibility to work in the UK.

AIFS UK Ltd is committed to building and sustaining an inclusive, diverse, and equitable working and learning environment for all students, staff, and faculty and we are proud to be an equal opportunity employer.

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