Student Enquiries and Timetabling Advisor

At the Tavistock and Portman NHS Foundation Trust, we are proud to be one of the largest providers of mental health education globally and the only NHS Trust registered with the Office for Students. We offer over 100 education and training courses to more than 4,000 students, including postgraduate master’s and doctoral-level programs, which are currently validated by university partners. Our unique clinician-tutor model and multidisciplinary approach allow us to train a wide range of professionals, including clinicians, social workers, nurses, and teachers.

We are looking for a hard working and personable Student enquiries and timetabling advisor, to work within our Directorate of Education and Training, to support the smooth running of enquiries within the Course Administration unit.

Key Responsibilities:

• Deal with student queries in person, by telephone and by e-mail, with appropriate level of sensitivity and confidentiality, redirecting queries to the relevant colleague when appropriate.
• Calling students to arrange appointments.
• Manage the Academic Hub area ensuring that it remains organised, tidy and presents a professional environment.
• Manage the student experience by remaining organised, accommodating to group and individual requests and presenting a professional approach.
• Maintain accurate and detailed records of all interactions with students in line with standard operating procedures and processes within the division.
• Providing up-to-date information on timetables and rooms for courses for students, updating the displays in the Academic Hub and student areas.
• Collaborate with various teams to represent courses at internal and external events, ensuring effective communication and engagement with prospective and current students

You will join a dedicated and dynamic team based in Belsize Park (Hampstead) in north-west London. This is a student facing role and will require staff to be in the office at least 3 days per week in the office. We are committed to supporting students from diverse backgrounds and work together to manage all aspects of the student journey, from enrolment to graduation. Our team operates on a portfolio basis, sharing expertise and fostering a collaborative, supportive environment.

This role is ideal for someone with previous experience in Higher Education, particularly in student support, or academic registry functions. Strong organisational, interpersonal and communication skills are essential, along with the ability to manage multiple priorities and work effectively within a team. If you are a motivated and experienced professional looking to contribute to a leading mental health education provider, we encourage you to apply for this exciting opportunity.

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