Senior Support Officer Programme Admin

Lougborough London

Full Time - Open Ended

We have an exciting opportunity to work in the professional services team at Loughborough University London undertaking administration in relation to taught postgraduate programmes within the School. The postholder will be involved in all aspects of degree administration.

The postholder will be expected to lead on administration of postgraduate programmes, working independently and alongside other team members, ensuring work is carried out in a timely and accurate manner, supported by more senior colleagues as appropriate and linking back to colleagues at Loughborough University. You will be expected to understand and be up to date with Loughborough University’s policies and procedures and implement them on the London campus. For some aspects of the role, there will also be a requirement to understand relevant legislation and government policy. The postholder will be expected to lead on projects for the whole team, involving other colleagues (including senior colleagues) and linking back to relevant colleagues on the Loughborough campus, for example for process reviews.

Key Requirements:

• Significant experience within a student or other customer- focussed environment
• Experience of dealing with people in a variety of complex and difficult situations
• Experience of working in a Higher Education setting
• Skills using relevant Higher Education or Finance IT systems e.g. LUSI, Agresso, Co-Tutor, LEARN, Dashboard and CMIS
• Understanding and knowledge of relevant legislation e.g. SENDA, Data Protection Act, Freedom of Information, Disability Discrimination Act, etc 

Why should you apply?

With huge amount of variety in the role, there is an opportunity for you to develop and continually grow.

If this role sound of interest, we’d love to hear from you.

Informal enquiries should be directed to Maxine Hurford, via email M.Hurford@lboro.ac.uk

For more information refer to the Job Description and Person Specification.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

If there are any additional adjustments, you’d like to request please contact London-HR@lboro.ac.uk  We also offer reasonable adjustments on the job.

Closing Date:  7 November 2024

Our Benefits:  

• Generous annual leave allowance up to* 44 days (inclusive of Bank Holidays & University closure days)
• Competitive pension schemes
• We offer a range of family friendly, inclusive employment policies.
• BUPA Cash Plan (100 scheme)
• Employee Assistance Programme
• Season ticket loan scheme

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