Senior Student Content Officer

About King’s:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire & improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme & university life more broadly, through management of inbound enquiries and service requests, static & dynamic digital content, & outbound communications. Our remit covers all King’s students, from enrolment to graduation.

The Student Content Management team deliver innovative, digital-led & student-focused communications and content to equip our students with everything they need to know outside the content of their programme to complete their studies successfully and get the most out of student life.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent & seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About The Role

Role purpose

Senior Student Content Officers deliver innovative, digital-led and student-focused content to equip King’s students with the non-academic knowledge and information they need to complete their studies and get the most out of student life.

Contributing to the implementation of our student content strategy, the Senior Officers plan, create & maintain multi-channel content / communications supported by customer relationship management (CRM) and other software. This includes operational emails and newsletters, articles on the Student Services Online knowledge bank (supporting enquiry management), communications campaigns around particular aspects of the student lifecycle (e.g., welcome), external and internal webpages including student news, social media, video content & mobile app functionalities. They measure effectiveness and actively support continuous improvement.

Further Information

We pride ourselves on being inclusive & welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse & inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

We are aiming to hold interviews on w/c 25th November, with exact date TBC.

This role does / does not meet the requirements of the Home Office and therefore we are / are not able to offer sponsorship for candidates who require the right to work in the UK.This post is subject to Disclosure & Barring Service and/or Occupational Health clearances.

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