Digital Product Solutions Manager

Role purpose

The Digital Product Solutions Manager plays a pivotal role within the Digital Innovation for Student Success (DISS) team, focusing on the support and enhancement of key digital products, including Microsoft Dynamics 365 CRM, mobile apps, and other services that drive student engagement from enrolment to graduation. This role is critical in the successful onboarding of new digital services, ensuring they align with governance standards while providing ongoing operational support across central services and faculties.

As a key member of the DISS team, you will work closely with colleagues across the university, contributing to a dynamic, multidisciplinary environment that combines expertise in AI, UX, data insights, and digital product development, all grounded in design thinking. Together, we are advancing impactful, user-centric solutions that enhance student engagement and support university-wide.

This is an exciting opportunity for candidates passionate about enhancing the student experience and success by applying their skills in customer relationship management (CRM) software and digital product support. You will have the chance to develop and expand your expertise in stakeholder management within a dynamic and complex organisation.

We welcome applications from candidates with experience both within and beyond the Higher Education sector, as long as they can demonstrate the key skills and experience required to excel in this role.

This is a full-time position (35 hours per week) offered on an indefinite contract.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘ How we Recruit’ pages.

This role does meet the requirements of the Home Office and therefore we are / are not able to offer sponsorship for candidates who require the right to work in the UK.

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