Back to search results

Student Adviser

Solent University - Student Success

Location: Southampton
Salary: £27,181 to £31,396
Hours: Full Time
Contract Type: Permanent
Placed On: 28th October 2024
Closes: 8th November 2024
Job Ref: 13022

This is an exciting opportunity to join the University’s Student Hub Team. The Student Hub is our central advice centre and provides the first point of contact to all specialist support services we provide.

As a Student Advisor you will provide students and other stakeholders with comprehensive information, advice, and guidance on all aspects of student life and wellbeing from our main enquiry desk and via telephone/email. This role is crucial in enhancing and continuously improving the student experience. We are looking for enthusiastic individuals with excellent interpersonal, administrative and organizational skills. Resilience and the ability to work both independently and as part of a strong team are essential as the role can be demanding and involves working in a busy fast-paced environment particularly during peak times of the academic year.

Key Responsibilities:

  • Deliver high standards of customer service on our main enquiry desk and via telephone/email/ online while working closely with academic Schools, other Professional Services, and external stakeholders.
  • Utilize excellent communication skills to provide information, advice, and guidance to students and stakeholders, maintaining accurate records and data input in accordance with legislation and University policy.
  • Provide administrative support to students, producing letters, relevant documentation, campus cards, transcripts, reference requests etc
  • Respond to student enquiries, including critical incidents, by providing practical support and making referrals to appropriate services or procedures. Recognize the impact of incidents and raise concerns when necessary.
  • Contribute to the delivery of events and activities, including at open days and student welcome and induction
  • Participate in project work and share good practices with colleagues across the University, including proactive promotion of general health and wellbeing.
  • The post holder is required to work flexibly on- and off-campus as appropriate, to ensure students have the necessary support. This may include some evening and weekend work.

Further details regarding the role and responsibilities can be found in the job description. This role is predominantly based on campus. For any queries about the role, please contact Sally Wraight, Deputy Head of Student Success on sally.wraight@solent.ac.uk

Closing date: 8 November 2024.

Interview Date: 1 December 2024.

Solent University offers an excellent benefits package.

We are Confident. We are Progressive. We are Inclusive. We Are Solent.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from Solent University

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge