Helpdesk Technician

Full time: 35 hours per week

Open ended: Permanent

The Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building and facilities related fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.

This is a fantastic opportunity to join a department which is committed to supporting the University in achieving excellence

The Opportunity:

As an Estates Helpdesk Technician, you will be the first point of contact for all Estates, building, facilities and maintenance enquiries. You will be expected to deliver guidance, fault triage, and general technical direction to staff and students across the University. This is a customer facing role delivering a high standard of proactive customer service in line with established service levels and KPIs

Your skills and attributes for success: 

• Customer-focussed approach and excellent written and verbal communication skills
• Good working knowledge of all Microsoft office packages
• High level of accuracy and attention to detail
• Ability to prioritise workload and work to KPIs
• Relevant experience in a similar role within Estates, building, facilities or maintenance environment

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