Receptionist (Student Relations)

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London, we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Receptionist with our Student Relations (Gateway) Team.

ABOUT US AND THE TEAM
The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2025 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, in early 2025 we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

The role of Receptionist sits within our dedicated student enquiry service called Gateway. It’s a busy team that is at the forefront of supporting our vibrant and diverse student population.

ABOUT THE ROLE
As a receptionist, you will have a pivotal role in providing a warm welcome to students, guests and visitors, building relationships with the whole University to provide an exceptional level of service. You will deliver information, advice, and guidance to all customers on a wide variety of matters.

To be successful in this role, you will have strong interpersonal skills with the ability to build rapport with a wide range of people. You will have solid understanding of customer service and a desire to work in a busy customer facing environment. We are looking for someone with great organisational and team working skills with the ability to remain calm under pressure.

WE OFFER
The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days).

Excellent Defined Contribution Pension with additional benefits of life cover and income protection.

• Generous annual leave and Christmas closure days on top of Bank Holidays.
• Season Ticket Loan.
• Access to MyLifestyle benefit platform with plentiful of discounts and offers.
• Cycle to Work and Electric Car Salary Sacrifice schemes.
• Enhanced maternity and paternity policies.
• Our commitment to training and development.
• Our location in Canary Wharf with easy access.
• We are an accredited Living Wage Employer.

To apply, register on our e-recruitment platform and complete the application form (available on the university's website, accessed by the 'Apply' button).

Advert information