askUs Operations Team Leader

We are looking to appoint a forward-thinking individual to join our team as the askUs Operations Team Leader. This role is a critical leadership position responsible for managing all first-line customer enquiries within our omni-channel student experience team.

As the Team Leader, you will oversee a team of advisers who deliver exceptional service across multiple channels. You'll also collaborate closely with other operational leaders to enhance both the efficiency and quality of service delivery. Your leadership will play a key role in creating a supportive and high-performing team environment, ensuring that customer service excellence remains at the forefront.

We’re seeking a team player who is passionate about delivering outstanding customer service. You should have experience managing omni-channel service, with a deep understanding of the balance between service quality and operational efficiency. You’ll also know how to use data to drive performance improvements and guide staff development through coaching and support.

At our organisation, we are committed to fostering an inclusive and inspiring workplace, where creativity and collaboration are celebrated. You will be encouraged to lead with innovation and determination, helping us achieve our goal of delivering an exceptional customer experience for all.

What’s in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible, agile and hybrid working - we support a culture of both flexible and agile working to help manage the demands of work with personal life subject to business requirements
• Professional development- a comprehensive package of personal development opportunities to help you achieve your full potential
• Wellbeing support- dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities, including discounted gym memberships.
• Greater Manchester - Live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleges, and with affordable city, suburban and rural living options to suit a wide range of lifestyle choices.

However you identify, whatever your pathway has been to get here, come and join us where we are all proud to belong! Make your career UNSTOPPABLE

For more information and to apply for this vacancy, please visit: askUs Operations Team Leader - University of Salford VX (tal.net)

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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