Onezone General Assistant

We are looking for a customer-focused individual with a proactive and detailed approach to their day-to-day work. A background in face-to-face customer service, experience working as part of a large and interdependent department within a complex organization and being able to demonstrate experience working in a similar catering role are all essential. 

A background of working in the Hospitality sector in a similar role is preferred but not essential. Working on the day-to-day shop floor operations, you will be proactive in ensuring the unit looks at its best at all times, being part of the team in ensuring all staff are putting the customer first, and carrying out the due diligence of the store. 

Our Catering outlets supports not only the 3,000 resident students but also the students living off-campus and staff, as well as visitors to the campus. This busy outlet is at the heart of the student experience and we are looking for someone that can be adaptable to the day and the week’s requirements. 

We’ve got big plans for the Hospitality service at UWE Bristol and you could be part of helping us achieve this vision by being part of the team in delivering great customer service and products whilst working to strict targets. Day to day, you’ll be working stocking shelves, ensuring the outlet is clean and there are also some light food preparation duties, as well as serving customers. 

You’ll be part of the Hospitality department, where we cater for around 100,000 people each week serving an array of different types of food and drinks in our 15 catering outlets across 3 campuses all located in Bristol.

Whilst this role is supporting a weekly outlet, we expect all our staff to be available to work between 6:30 am and 12:30 am Monday to Sunday, with shifts on a Rota basis, and you will be an integral part of this team.

This is a permanent role, working 37 hours, and we’ve got some really generous overtime rates to make overtime worth your while.

Any shifts after 8 pm attract an additional one-fifth of the hourly rate and overtime is paid at time and a half; with double time on a Sunday.

Where is this role based?

This post is based at our lively Frenchay campus.

Why UWE Bristol? 

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from Black, Asian or racially minoritised candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Kristian Fernandez-Mitchell on 0117 328 84556 or email: kristian.fernandez-mitchell@uwe.ac.uk

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

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