Admissions Officer

REPORTING LINE - Head of Admissions

KEY INTERNAL CONTACTS

• Head of Marketing
• Director of Business Development
• Director of Studies
• Academics
• Other departments at UOBM, such as the iCentre, Faculty, Student Wellbeing, etc.
• Other key members of staff within the LCA Limited Company

KEY EXTERNAL CONTACTS

• Prospective and existing students & applicants.
• Agents and other recruitment sources.
• External organisations e.g. UCAS, ECCTISS.

OVERALL JOB PURPOSE

• Be responsible for the handling of student applications and a smooth journey from the start of admission to enrolment.
• Ensure competent administration of the admissions processes and record keeping.
• Contribute to the achievement of student recruitment targets.

KEY RESPONSIBILITIES

• Manage and process applications both directly and through UCAS and, collaboratively and positively handle all application related inquiries received in various forms of correspondence from prospective students and agents.
• Provide guidance on courses requirements, country-specific entry criteria, tuition fees, scholarships and other issues relating to students.
• Use external and internal sources to assess a range of academic qualifications against our entry requirements and make offers to non-complex applications based on them. Communicate with relevant staff on more complex applications to ensure correct qualification assessment and decision making.
• Ensure that home office regulations are followed when handling international applications.
• Review documents and carry out quality checks, verify their authenticity by contacting external organizations.
• Administer common application stages. This may require working independently and making sure that all aspects of when candidates take an English test or attend an interview are being managed appropriately in line with our policies. Ensure that assessment day data is properly captured and processed.
• Ensuring that all admissions policies and procedures are followed. Adapt to any newly introduced policies or changes should they occur at all times.
• Ensure that appropriate procedures are followed when dealing with applications from applicants with criminal convictions and with disabilities or medical conditions.
• To provide assistance as required during open days, UCAS fairs and recruitment days in other institutions or organisations. Also, to other departments at UOBM.
• Maintain accurate and up-to-date records using our standard IT systems.
• Asist in the production of management reports and analysis.
• Ensure the appropriate and accurate recording of HESA/Partner data at the admissions stage.
• Such other duties temporarily or on a continuing basis, as may reasonably be required.

KPIs

• Conversion rates
• Emails response times
• Accurateness in assessing applications
• Students/Agents feedback

EDUCATIONAL REQUIREMENTS

ESSENTIAL

• An undergraduate degree or equivalent.

EXPERIENCE REQUIREMENTS

ESSENTIAL

• Experience of customer service and/or marketing.

DESIRABLE

• Experience of working in an Admissions setting.
• Experience of building relationships with external agencies.
• Experience of working within UK Visa and Immigration guidelines.
• Experience of working with ECCTISS.

KNOWLEDGE / SKILLS

ESSENTIAL

• Ability to quickly learn and retain new information.
• Experience of using Databases and Systems.
• An understanding of the HE application process.

DESIRABLE

• Competence in Microsoft packages including Outlook.
• Understanding the impact of modern technology on us in Admissions and as a business today and how universities operates and addresses any challenges that arise from it and maintains a competitive edge.

PERSONAL CHARACTERISTICS

• The ability to foster positive relationships, both internally and externally.
• A commitment to delivering excellent customer service.
• A commitment to UOBM values.
• An interest in developing professionally.
• Commitment to equality and diversity.
• Good interpersonal skills.

Please email your application to:

Simona.Zykaite@manchester.bolton.ac.uk (via the ‘Apply’ button above).

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