HR Operations Assistant

Looking for flexibility, work-life balance, and a vibrant working environment? If you have a background in HR or administration, we have the perfect opportunity for you!

We’re seeking an HR Assistant to join our HR Operations Team at the University of Surrey - a global community of ambitious minds, dedicated to life-changing education and research. Our bold vision is to become one of the world's top universities, a goal we’re achieving through the talent and dedication of every employee.

You’ll play a vital role in helping us reach this vision, ending each day knowing that your contributions have made a real, impactful difference.

The Role

You’ll support our day-to-day operations while assisting the team with testing and training on our new system. We're seeking someone eager to learn, with a customer-focused mindset, who isn’t afraid to challenge the status quo and suggest improvements.

You'll manage relationships with external and internal candidates, ensuring employees, managers, and future team members receive exceptional service to all queries.

Working closely with our Team Leader, you'll gain exposure to complex projects and collaborate with various departments across the University.

Responsibilities include:

• Liaise with customers to provide first line HR advice and guidance to the business, aiming for a ‘right first-time response’ on all HR queries, policies and procedures.
• Take ownership of managing inbound queries and customer relationships to agreed SLAs
• Ensure employees and managers receive a high level of customer service
• Escalate more complex or unique queries to other colleagues as appropriate
• To ensure the recruitment life cycle is delivered effectively and where appropriate engage the use of the Resourcing team
• Ensure payroll and pension related tasks are completed by the prescribed deadlines, ensuring accuracy, quality and consistency of data entry is of a high standard

The role is 21.6 hours per week, with flexible start and finish times. While we offer the option to work from home, we do ask that you come to the office once or twice a week to help maintain our strong team dynamic.

This is a fantastic opportunity to contribute to a leading institution while enjoying a flexible and supportive work environment. If you're ready to make a difference, we’d love to hear from you!

What’s in it for you? 

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.  

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. 

We also offer: 

• Competitive Salary & Pension Contribution
• 25 Days annual leave + 7 University Days + Bank Holidays 
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare 
• Access to on site world-class leisure facilities at discounted rates 

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. 

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