Student Support Officer

Following a major review of our Student Support Services, Durham University have established new Student Support Hubs within each of our four academic faculties. We are seeking to recruit three talented student support officers. Two posts will work under the direction of the Functional leadership team to provide additional resource and cover for staff absence and periods of vacancy. The third post will be based within one or more departments in the Faculty of Science. The Student Support Officers support the delivery of our ambitious strategy for world-leading student experience and to provide academic student support across our departments.

The hubs will provide a key point of contact for students, offer advice and support to those students whose progress has faltered or who are experiencing difficulties and ensure all students receive timely and consistent advice to support their academic progress to ensure they have a successful learning and development experience. The Student Support Hubs will work closely with student support staff within our colleges and our specialist student support services to ensure a package of support is put in place.

The post holder will provide direct support to students in one or more academic departments, working in partnership with departmental Learning and Teaching teams and academic staff in key student facing roles, to proactively monitor and identify students who may need additional support. The post holder will also provide advice to staff and students on the University’s regulations, policies and procedures, alongside wellbeing support processes and escalation routes. The role has a clear career progression pathway within the University’s student support framework and includes role specific training and development. The nature of the role means the postholder will need to be flexible and happy to be deployed to different academic departments as need arises.

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