Access to Services Officer (Reception and Student Support)

Hours: 22 per week

About the Role:

Are you a friendly, proactive individual with a passion for helping others? We are seeking an Access to Services Reception and Student Support Officer to be the first point of contact for tutors, staff, and students.

This role is pivotal in ensuring smooth operations, providing support, and troubleshooting issues as they arise. You will work closely with colleagues across the organization to ensure all concerns are addressed promptly.

Key Responsibilities:

• Front Desk Management: Serve as the initial friendly face for students and visitors, handling enquiries via phone, email, and in-person.
• Public Area Maintenance: Ensure all public areas are clean, comfortable, and up-to-date with relevant information and safety notices.
• Health and Safety: Act as Fire Marshall, provide First Aid, and manage housekeeping issues, reporting problems as necessary.
• Visitor Assistance: Welcome external visitors, provide health and safety information, and ensure they are comfortable and informed.
• Course Information and Advice Guidance: Offer advice and information guidance to potential students, ensuring they have all necessary information for course selection and enrolment.
• Administrative Support: Assist with enrolments, maintain accurate records, and support tutors with resources and equipment.
• Security: Support the opening and closing of the building, ensuring all safety protocols are followed.
• Student Engagement: Promote activities, respond to enquiries, and support events to enhance student and member engagement.
• Finance and Reporting: Handle cash counting, banking, and manage student Oyster card top-ups.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional development and growth.
• A chance to make a meaningful impact on the student experience.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Basic IT skills and familiarity with AV equipment.
• A proactive and positive attitude.

If you are passionate about providing excellent service and support in an educational setting, we would love to hear from you!

If you are thinking about the role and would like to ask us some questions or just have a chat about it, please contact paula.suen@marywardcemtre.ac.uk 

We very actively encourage applications that are representative of the diverse communities that we serve.

This organisation is committed to safeguarding and promoting the welfare of service users and expects all staff and volunteers to share this commitment.

Pension: NEST Pension Scheme (2% Employee Contribution & 6% Employer Contribution)

Annual Leave: 35 Days plus Bank Holidays

Location: 275 to 285 High Street, Stratford, E15 2TF & 1 Rushworth Street London SE1 0RB

Benefits: Cycle to Work Scheme, Season Ticket Loan, Regular Training & A Subsidised Course of Your Choice.

How to Apply: Application forms are available from the Mary Ward Centre website (via the ‘Apply’ button above).

Deadline: The deadline to submit application forms is Sunday 20^th October 2024 at midnight

Please note we do NOT accept CV’s or Cover Letters

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