Wellbeing Services Administrator

This full time post is available on a fixed term basis until the 25^th July 2025.

The role will involve providing high quality, customer focused administrative, telephony and reception support for Wellbeing Services.

Summary of the role

The position of Wellbeing Services Administrator offers an exciting opportunity for an individual with a keen interest in providing excellent customer service and taking a lead role in one of the administration areas within the Wellbeing Service. We are looking a individual who has a 'can-do' attitude, works well within a team and is committed to providing an excellent student experience at all times, even under demanding, high-volume, busy periods. It would be desirable to have had some experience in working in a busy and sometimes reactive environment with sensitive situations, or to have an expectation of doing so within the role.

In addition, it would be ideal for the candidates to have excellent communication, organisation and problem-solving skills, together with the willingness to learn new skills. Excellent IT skills (Outlook, Word and Excel) along with confidence, enthusiasm and positivity within a team environment are essential.

You will be working in a fast-paced environment and will provide high quality face to face and telephone support to students and practitioners to ensure that students engaging with the service receive the appropriate information and support needed.

You will lead on a particular area/activity within the service and will be expected to be the first point of contact for any queries or complaints relating to that area, and to provide expertise to the Practice Manager and Pathway Leads.

You will maintain effective liaison and good working relationships between Wellbeing Services, the Exams Office, the Student Information Desk, the Library and other professional services in the university. You will also provide high quality administration support which will include activities such as diary management, arranging meetings, dealing with post, phone calls, emails and enquiries in a professional, informed and proactive manner.

Benefits

We offer some fantastic benefits including: 

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England 

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Further information

For an informal discussion about the role, please contact Jessica Holyoake, Wellbeing Service Practice Manager, j.holyoake@exeter.ac.uk

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