Student Recruitment Adviser (Part-Time)

About the role

Our Future Students Enquiry Team is part of the Marketing & Communication team at Bournemouth University and is the first point of contact for many of our enquirers thinking of studying at BU. Our aim is to provide a helpful and friendly response to enquiries, ensuring prospective students feel confident they are making the right choice by applying to study at BU.

We are looking to recruit an exceptional Student Recruitment Adviser to be the “voice and face” of our  prospective student enquiry handling service. By joining our Future Students Enquiry Team you will be expected to proactively respond to enquiries, which come from a diverse range of prospects and through a variety of ways. You will develop an in-depth knowledge of our courses, support services and the application process. You will be involved with enquiry fulfilment and proactive outbound ‘follow up’ communications. The team are also responsible for updating our student records system and knowledge articles, so attention to detail is essential.

You will have an understanding of how providing excellent customer service can result in enquirers enrolling onto our university courses. Experience of working with a Customer Relationship Management (CRM) system, and how to personalise responses based on the data stored is preferable.

This post is available on a part-time basis. Proposals around individual working patterns will be considered at point of offer to ensure adequate cover within the team. The agreed shift patterns would need to fall within our opening hours, Monday to Friday 09:00-17:00.

For further information and discussion, please contact the enquiry team leader by email FSETteamleader@bournemouth.ac.uk

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.

About the department

Our Marketing & Communications department is made up of experts in student recruitment, design, digital, PR, market research and more, all of whom work to support BU’s strategic plan.  We work with senior stakeholders to influence recruitment targets and support the university in shaping our portfolio to optimise recruitment.  We embed effective internal communications activity throughout the University to ensure academic and professional services staff are well equipped and informed.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.  

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.

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