Programme Manager (CRM)

We have an exciting opportunity to join the Digital Transformation team as a Programme Manager working on a flexible hybrid basis (a minimum of two days per week in the office and Tuesday is a fixed office day). 

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. 

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. 

Information about the University’s Digital Transformation programme can be found here:  https://staff.admin.ox.ac.uk/digital-transformation 

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

This role also offers the opportunity for hybrid working. 

About the Role

• The Programme Manager will lead the CRM programme of works across the collegiate University of Oxford, as part of the wider Digital Transformation Programme. The role ensures alignment with the university’s strategic objectives and involves overseeing multiple CRM-related projects, managing resources, budgets and timelines; ensuring successful stakeholder communication and engagement. The Programme Manager will work closely with senior leadership to ensure the programme delivers significant impact across the university
• You will need to guide your programme through the complete life cycle, including evaluation of high-level needs against strategic aims, programme design in collaboration with senior stakeholders, management of risks and issue resolution and transition to BAU service. You will also be expected to work with business change experts to plan and execute business change activities, communications and stakeholder engagement both within the Digital Transformation team and more widely across the University. 

About You

• The successful candidate will need to possess excellent leadership qualities, to manage staff working directly on the programme as well as working closely with key stakeholders and external suppliers. You will represent your programme at the relevant Portfolio committees and at other governance bodies when required and have the skills and experience required to liaise with senior University Officers across key central Divisions as well as key stakeholders in academic areas.
• Knowledge of the University’s operating structures is essential as is the ability to influence and manage these external users in respect of the significant change that the programme will introduce.
• Working in close collaboration with key senior stakeholders across the university, you will play a key role in contributing to and delivering the University’s digital transformation programme benefits through the CRM programme. 

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is 12 noon on Wednesday 16 October 2024. 

Interviews will take place on Tuesday 29 October 2024 and will be face to face in Central Oxford

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