Student Support Services Assistant (0.5 FTE)

We are looking for a Part-time Student Support Services Assistant to join our Student Support Services (SSS) team.

SSS provides confidential and impartial support to both London-based and international students and students on joint programmes outside of the UK.  The team assists students in resolving practical and/or personal concerns, enabling them to concentrate on their studies and achieve their potential during their time at the School. Services fall into 4 broad areas – Student Advice, Counselling, Mental Health Support and Careers Advice.

This role involves responding to initial enquiries on student advice, wellbeing and counselling issues, accommodation support, support for financial hardship, routine support for students with disabilities and mental health related concerns, and guidance for (mostly) international students about certain aspects of life in the UK/London.

You will manage the services various mailboxes and contact with students and applicants via an information desk at drop in, face to face and online appointments, phone conversations and email, triaging and making appointments for SSS staff.

You will be expected to support the general activities of the service, Welcome Week events and various awareness and support events during the year.

You would hold an undergraduate degree with an experience of working in post 16 Education or health care setting with an understanding of the student and/or patient journey. Excellent interpersonal skills specifically dealing with distressed people, ability to communicate with diverse students and good presentation skills are essential. Further particulars can be found in the job description.

The post is part-time 17.5 hours per week, 0.5 FTE and fixed-term until 30 September 2025. 

The salary will be on the Professional Services salary scale, Grade 4 in the range £34,011 - £38,198 per annum pro-rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London.

Applications should be made on-line via the ‘Apply’ button above. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

Further details: Job Description    

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