Customer Champion - Hamilton Brooks

This is a 0.6 fte contract with flexibility for remote working. 

Are you passionate about providing exceptional customer support and fostering positive relationships with educators? Join the Hamilton Brookes team at Oxford Brookes University as a Customer Champion and play a vital role in supporting our community of educators. 

About Hamilton Brookes: Hamilton Brookes is a leading educational publisher dedicated to providing high-quality teaching and learning resources for primary schools. With over 20 years of experience, we are a trusted name in classrooms across the UK and globally. 

Why Join Us? As a Customer Champion, you will be part of a vibrant, inclusive team within the School of Education at Oxford Brookes University. This role offers the chance to make a real difference by supporting educators and enhancing their experience with our resources. We value your contributions and offer a supportive environment for your professional growth. 

About the Role: In this role, you will be the frontline representative for our customers, ensuring they receive exceptional service and support. You will handle queries, manage customer relationships, and support the sales process to raise awareness and drive sales. 

Key Responsibilities:

• Provide outstanding service and support to customers via email, phone, and other channels
• Assist with renewals, product training, and setting up trials and demos
• Follow up on trials to convert them into sales
• Log and report customer feedback to improve our services
• Coordinate with finance to handle invoices, remittances, and payments efficiently
• Support marketing efforts with social media campaigns and customer retention plans
• Maintain consistency in branding and representation at external events
• Conduct peer reviews and quality checks as needed

Qualifications and Experience: Essential Experience:

• Level 5 qualification (e.g., HND) or higher, or equivalent experience
• Demonstrable exceptional customer service experience
• Professional, enthusiastic approach with a positive attitude
• Competency in using CRM systems 

For more information, please see the attached job description and person specification.

Join us at Hamilton Brookes and support our mission to enhance primary education! 

Benefits 

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme, cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities).

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

As part of the application process all applicants are required to complete our online application form by clicking on the “Apply for Job” button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above “Apply” button.

Advert information