Receptionist

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

What will help you make a difference?

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

Rewarding your contribution

• You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• an excellent pension scheme with generous employer contributions
• study while you work discounts, cycle to work scheme, local business discounts
• on-site parking
• For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits

As Receptionist you will:

• Confidently resolve all initial enquiries from students, staff, residents, and others
• Issue keys and maintain/monitor the security of them in line with procedure
• Programme student and vacation guest bedroom key cards using access control software
• Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
• Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out. 

What we are looking for in the right candidate:  

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-329-24

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