Programme Coordinator

About the role:

We are seeking to recruit a Programme Coordinator to work within Imperial College Business School. The Business School is a world-leading research institute, home to a suite of innovative MSc and MBA programmes.

This is an exciting opportunity to join a professional team. You will be working to a high-volume workload and you will be responsible for assisting with the coordination of an effective and efficient service to the Business School programmes ensuring the smooth day-to-day running of the modules throughout the academic year. You will be expected to focus on supporting the team’s objectives and be proactive in improving processes and procedures to enhance the student experience.

You should have excellent communication skills and be customer service oriented. You will be comfortable balancing multiple deadlines and prioritising effectively. You will have a commitment to providing high quality support and smooth operational delivery of the programme. You will also have the ability to work under pressure, working both independently and within a team. You should have experience working with MS Office and large amounts of data, as well as excellent attention to detail and organisational skills. Previous experience of working in higher education is desirable. In the first instance, the role will support the MSc Global Health Management and the MSc Innovation, Entrepreneurship and Management programmes.

What you would be doing: 

• You will be responsible for supporting the effective and efficient delivery of Business School programmes, both in online and on-campus programme formats
• You will be responsible for supporting the operation, review and development of administrative systems to manage the designated programmes.
• You will be required to work flexibly in order to meet demanding service delivery and customer service requirements and to ensure an excellent student experience on the programme.

What we are looking for:

• Experience of office administration, preferably in higher education or similar academic environment.  
• Excellent IT skills: MS Office packages particularly Excel, Outlook, OneDrive and Teams.
• Able to work independently and take initiative to deal with unforeseen problems and circumstances
• Excellent interpersonal skills, with students and staff.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity

• Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)

• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel

• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

Further Information

This is a Full Time, Open-ended position at the Imperial Business School based at the South Kensington and White City campuses.

While filling out your application, please make sure the personal statements are limited to 1000 words maximum.

If you require any further details on the role please contact: Magali Sainte-Luce at m.sainte-luce@imperial.ac.uk.

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