Residential Life Assistant (Maintenance and Estates)

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

We are Residential Life; we oversee and manage the Halls of Residence at the University of East London. We manage 1169 bedrooms for students, casual lettings and summer conferencing guests ensuring all residents have an enjoyable stay with us. We are the first point of contact for all residents and prospective residents. Residential Life comprises of several areas including Estates and summer conferencing operations.

About the Job

Supporting Residential Life’s Estates operations involved delivering a high quality of customer service, collaborating closely with internal and external partners and swiftly addressing any issues that may arise. The role entails providing key operational assistance to the Residential Life Officer – Estates Operations throughout the academic year and summer conferencing season.

About You

• Experience of working in a customer focused service
• Experience of working in within an Estates and Facilities role
• Proven ability to use Microsoft Office and SharePoint (or equivalent) and financial management systems (including data entry skills)
• Experience of client liaison and stakeholder management

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays and we’re always open to consider flexible working arrangements. We have a shared success bonus of £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further Details

Job Description & Person Specification