Change and Benefits Realisation Manager

Salary: Full time starting salary is normally in the range £45,585 to £54,395 with potential progression once in post to £61,198. Grade: 8

Contract Type: Fixed Term contract up to September 2026

StARS (Student Administration Refresh and Simplification) is a University-wide programme to simplify, standardise and improve our student administration services, enabled by a replacement and upgrade of our student record system. Its vision is to deliver a better experience for students, academics and Professional Services staff; and enables a fundamental shift towards a more flexible set of capabilities and services that are fit for the future.

This is a key role in the successful delivery of the changes required to achieve the benefits associated with the StARS Programme. This ambitious programme will deliver significant business change to enhance the effectiveness of our services and deliver a more responsive and personalised approach for both students and staff. This programme will be delivered in partnership with colleges and wider-University Professional Services, and in conjunction with a refresh to the student record system, Banner. 

The successful applicant will combine a track record of delivering change in complex organisations with a collaborative approach and a flair for communication and engagement. They will help to shape the change agenda, ensuring the programme delivers against the strategic priorities of the University.  

Reporting to the Lead for Business Change and Benefits, the postholder will be responsible for leading the team of Business Change Officers, developing and managing an appropriate change strategy and implementing and delivering process improvement methodologies, across all phases of the Programme. This will require close working with the Programme Director(s), Lead for Business Change and Benefits and Project Managers, academic and professional services colleagues from across the University to ensure the benefits and associated changes are identified and validated. 

The post holder will have the following combined experience and personal qualities: 

Qualifications 

• A first degree (First or Upper Second) or equivalent. 
• A postgraduate qualification in a relevant field is desirable. 

Skills and Experience 

• Relevant professional experience in a complex Higher Education Institution. 
• Experience of developing effective networks and strong relationships with academics, Professional Services and other partners. 
• Demonstrable experience in a benefits management environment
• Experience of the development/implementation of benefits management strategies, techniques, processes and tools.
• Relevant Change Management qualification, ideally the ADKAR methodology as a PROSCI Change Management Practitioner 
• Demonstrable experience of cost benefit analysis methods, benefit mapping and benefit profiling tools
• Proven record of pro-active senior stakeholder engagement and working directly with executive teams, Senior Responsible Owners and corporate finance
• Strong facilitation skills, including workshops, and face-to-face. 

Personal Characteristics and knowledge 

• Strong intellectual ability and the ability to apply this to management tasks. 
• Knowledge of recognised methodologies for systematic process reviews such as lean, systems thinking, six sigma etc., and the situations in which these are most appropriately applied. 

Informal enquires can be made to Mary Li, m.li@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 1^st October 2024

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