Exam Operations Lead x 2 (Temporary Cover)

Temporary cover: These posts are fixed-term for 15 months or the return of the post holders, whichever is the earlier.

The Team

The Exam Operations team sit within the Student Administration section of Education Services, supporting the academic purposes of the University, and provides expert administrative support and advice to the University and Colleges relating to operational delivery of exams and reasonable adjustments for undergraduate and taught postgraduate courses.

About the Role

This role delivers the examination service to all stakeholders including students, colleges and departments. This is a high quality, efficient and coordinated examination and assessment service that adapts to support the University's commitment to diversification of assessment.

The Exam Operations Lead will manage and direct the work of the team responsible for delivery of the service as well as develop solutions to problems and processes, collaborating with other units as needed.

We are seeking two Exam Operations Leads, one with responsibility for overseeing standard handwritten examinations and one who will oversee Digital examinations. There is significant overlap between the two; working collaboratively and using initiative is essential. Please specify in your application if you have a preference for either role.

Key Responsibilities

• Arranging the day to day running of the service, allocating resource as demanded by the annual schedule of activity and duties.
• Working flexibly as diversification of assessment evolves.
• Supervising a team of administrators.
• Recruitment, allocation of and communication with casual staff supporting delivery of in person and online exams.
• Supporting the Head and Deputy Head in developing, implementing and embedding changes and improvements to current processes.
• Supporting stakeholders in the implementation of changes to policy and processes.

Your Skills

• Have excellent interpersonal, communication and organisational skills.
• Have the ability to work collaboratively as well as independently.
• Embrace ownership of tasks.
• Are positive, approachable and have a diplomatic manner with a wide range of stakeholders.
• Lead by example.
• Are motivated and take initiative.
• Are highly meticulous, accurate and organised.
• Are highly flexible, pro-active in approach and comfortable to adapt to change.

The Exams team is part of the Student Administration Service within Education Services and exceptionally, you may be required to work on other tasks within Education Services if there is a change in priorities.

A hybrid work model is possible at certain times, however, the role requires some days per week in the office (exact days to be negotiated). During peak examination times, the role holder will need to be in the office full-time which also includes some Saturday and Bank Holiday working.

Interviews will be held in person on Wednesday, 30th October 2024

When applying please upload your CV and cover letter outlining your suitability for the role and how you meet the essential criteria set out in the Person Specification in the Further Particulars, providing relevant examples. Candidates will be shortlisted on this basis.

Informal enquiries can be directed to jo.overhill@admin.cam.ac.uk

Applications are welcome from external and internal candidates, including internal candidates who would like to apply on the basis of a secondment from their current role.

To apply online for this vacancy and to view further information, click ‘Apply’ above.

If you have any queries regarding the application process please contact SSCjobs@admin.cam.ac.uk

Please quote reference AB41882 on your application and in any correspondence about this vacancy.

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