Relocation Advisor (One Year Fixed Term Contract)

Are you passionate about helping people settle into new environments? Do you have a strong commitment to customer service along with some experience in the housing sector? We are looking for an organised individual to join our team as a Relocation Advisor.

In this role, you will play a key role in supporting new University staff and their families as they transition to life in Oxford, providing a seamless and professional relocation experience.

Key Responsibilities:

Relocation Support: Provide personalised assistance to new staff with all aspects of relocating, including housing, schooling, and transport.

Stakeholder Engagement: Build and maintain strong relationships with internal University departments and external partners such as letting agents and property vendors.

Housing: Assist with property viewings and ensure rentals meet required standards, keeping up-to-date with housing legislation and market trends.

Resource Management: Develop and maintain relocation guides and online resources to support new staff.

Customer Service: Be a key point of contact, offering exceptional support throughout the relocation process.

What We Offer:

• 30 days of annual leave (excluding public holidays)
• Hybrid working arrangements for a healthy work-life balance
• Extensive personal and professional development opportunities
• Excellent contributory pension scheme
• Subsidised sports centre membership and cycle loan scheme
• Supportive childcare services and generous family leave

You will enjoy the fulfilment of helping staff and their families make a smooth transition to life in Oxford as part of an amazing team.

About You:

• Experience in the housing sector, with knowledge of property management or lettings.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal, and comfortable working with individuals from diverse backgrounds.
• A proactive, self-motivated approach to work, with a keen eye for detail.
• Familiarity with Microsoft Office, particularly Excel and Outlook.

Desirable:

• Knowledge of Oxford’s housing market and local family services (schools, healthcare, transport).

How to apply

To apply for this position, please submit the following documents (via the ‘Apply’ button above) as part of your online application:

• Covering letter / supporting statement detailing how you meet the criteria for the role as set out in the job description
• Curriculum vitae (CV)
• Contact details of two referees (only contacted if you are successful)

Only applications received before 12 pm on Monday 7 October 2024 can be considered.

Interviews will take place in person on Monday 14 October 2024.

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