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Reception Team Leader

University of Oxford - Saïd Business School

Location: Oxford
Salary: £28,759 to £33,966 Grade 5, per annum with an Oxford University Weighting of £1,500 pa to be applied with effect from 1 August 2024
Hours: Full Time
Contract Type: Permanent
Placed On: 23rd August 2024
Closes: 4th September 2024
Job Ref: 174790
Saïd Business School is seeking a highly motivated and professional Reception Team Leader to join our esteemed Estates department. This pivotal role will involve leading a dedicated team of receptionists across two sites, ensuring that our front-of-house service maintains the highest standards of communication, professionalism and customer service.
 
Key responsibilities:
  • Provide effective line management to the reception team, setting clear objectives and supporting daily tasks.
  • Lead the recruitment, induction and training of new reception staff.
  • Greet all visitors in a professional and friendly manner, upholding the highest standards of customer service.
  • Act as a key member of the emergency evacuation team, ensuring the safety of all occupants during incidents or fire alarms.
You will possess strong management skills with a passion for coaching and developing others, along with proven experience in a busy, customer-facing reception role. You must also demonstrate excellent written and verbal communication abilities, paired with world-class customer service skills.
 
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit:  https://www.jobs.ox.ac.uk/pre-employment-checks.
 
Further information on this role can be found in the job description.
 
We offer very generous benefits, some of which are:
  • Generous holiday allowance of 38 days including bank holidays
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.
 
For further guidance and support, please visit  https://www.jobs.ox.ac.uk/how-to-apply.
 
The closing date for applications is 4 September 2024 at 12.00 noon.
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