Assistant Student Support Officer

The Role and the Department

The Colleges and Student Experience Division includes the 15 Maintained Colleges, the Student Enrichment Directorate, the Student Support and Wellbeing Directorate, and the Wider Student Experience Operations Directorate. Assistant Student Support Officers will be based in one of our Colleges, or in a pool within the Student Support and Wellbeing Directorate, deployed to different colleges at different times according to need.

The Assistant Student Support Officer, along with other College staff including the Principal, Vice-Principal and Assistant Principal, will be an integral and visible part of the College community. They will be a primary point of contact for the College’s students and will provide them with face-to-face student support services.

They will report to the Assistant Principal, the College’s lead officer for student support (or in the case of colleagues employed in the pool, to the Head of Student Support). The Assistant Student Support Officer will deal with individual student support cases, resolving them where possible and referring students where appropriate to academic departments, specialist services (such as the Counselling and Mental Health Service) and external support agencies to best address student concerns and issues.

They will liaise actively with other parts of the University to provide joined-up support for students and will maintain ownership of student cases even when referring them to other areas.

The post-holder will also support pro-active wellbeing initiatives within the College. College staff teams are small and at times all members of the team work collaboratively to ensure the smooth delivery of all services and activities Induction, guidance, training and support in the role will be provided by the Student Support and Wellbeing Directorate and by the College’s Assistant Principal.

What you are required to submit:

• A CV
• A supporting statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Paula Furness, Assistant Principal at: paula.furness@durham.ac.uk would be happy to speak to you.

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