Senior Operations Administrator

Full Time (37 hours, 1 FTE)

Fixed Term Contract for 1 year (maternity cover)

Salary: £29,605 - £32,982 per annum plus £4,000 London Weighting Allowance

Location: London Campus

The Institute of Inner-City Learning is seeking to appoint a Senior Operations Administrator to join our London campus on a full-time, fixed term contract (Maternity Cover), working 37 hours per week (Tuesday to Saturday).

THE ROLE

The working pattern for this role will be Tuesday – Saturday and the post holder will have responsibility for the day-to-day operational oversight of Operation Administrators (Front Office Staff) within the London Campus. The post holder will be required to place a strong emphasis on the provision of high-quality administrative support and customer service.

To ensure maximum efficiency and coverage, the unit has adopted a teamwork approach where the Administration Officers are assigned primary work areas of responsibility but will be required to undertake work other parts of the office from time to time. The role holder will be meticulous and highly organised with a flair for administration and customer support.

MAIN DUTIES

The role includes the following:

• Liaise with other departments, including Procurement to gather facts, figures and information
• Produce and monitor Operation Administer Staff Rota’s
• Maintain sufficient Operation Administrators service levels to meet the delivery needs of staff and students
• Support the Campus Operations Manager in the recruitment and induction of Operations Administrators
• Assist with arranging meetings, taking minutes and circulating papers for monthly / quarterly review meetings
• Responsible for providing operational support University events such as graduation, open days and welcome days both administratively and on the day
• Assist with communicating contract information to the internal team accurately and in a timely manner
• Respond appropriately and in good time to requests by phone, email or via the CAFM system as per key performance indicators (KPIs).
• Provide administration support to staff and contractors with permits to work, RAMMS and scheduling contractors
• Gather quotations in accordance with the financial regulations and place orders

REQUIREMENTS

You should have:

• Business administration to Level 4 or equivalent demonstrable experience
• Previous experience in providing high quality, faced-paced administrative support
• Previous experience dealing with customer service administration
• Good interpersonal and communication skills with the ability to communicate effectively at all levels
• Experience of supporting event delivery
• Ability to demonstrate effective organisational skills
• Ability to meet tight deadlines when required
• A high level of proficiency in the use of Microsoft packages.
  

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Generous Annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)
• Competitive pay and pay progression
• Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 28^th August 2024 at 11:59pm

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