Reporting to: Programme Coordinator
Location: Brentford
About Oxford Business College
Since 1985, Oxford Business College (OBC) has spearheaded transformative education, carving a unique path for overlooked individuals, especially mature students facing barriers in traditional education. Operating seven days a week for our students, OBC's pioneering approach adapts to the diverse lifestyles and commitments of non-traditional learners. Across campuses in West London, Oxford, and Nottingham, OBC's ultra-flexible scheduling ensures inclusivity, reinforced by a robust digital infrastructure. Actively fostering a sense of belonging for students from all backgrounds, we provide comprehensive support services. Emphasising practical skills for employability through industry placements, OBC stands as a dynamic catalyst for change, reshaping higher education with an unwavering commitment to accessibility, flexibility, and inclusivity. With over 7500 students and 300 colleagues, join OBC in shaping the future of education and unlocking opportunities for a diverse range of students.
The role
The role of the student support officer is integral to both the operational and strategic framework of the college. This position demands a dynamic individual capable of providing comprehensive academic support across various programmes. The successful candidate will assist programme coordinator(s) and leaders in aligning programme delivery with the college's strategic direction, core values, and policies, whilst also meeting the expectations of external regulatory bodies such as the Office for Students (OfS). The officer will be responsible for facilitating seamless support to students throughout the academic year, engaging actively in their academic journey. This includes responding promptly to emails, participating in direct engagements, and providing support across all facets of their educational programmes. A critical aspect of the role involves collaborating with academic staff and other departments to enhance learning and teaching activities, establishing effective working practices, and optimising cross-departmental processes. The role encompasses administrative responsibilities such as maintaining accurate student records, monitoring daily attendance, and academic engagement, and ensuring that these details are correctly reported in the college's database. The officer will also manage data entry and maintain the database systems to track student progress and compliance effectively. Liaison with both internal and external stakeholders is a key duty, aimed at supporting student academic progress and ensuring that academic standards and institutional regulations are met. The role requires the ability to prepare and distribute detailed academic reports and transcripts, address student complaints professionally, and contribute to the development of information systems within the college. Student support officers shall play a pivotal role in fostering an inclusive learning environment, advising students on academic and career progression, and participating in professional development activities to stay abreast of the latest educational trends and standards. This position not only demands a high level of organisational and administrative expertise but also requires a proactive approach to uphold the ethical standards and practices within the academic community.
The ideal candidate should be available during busy periods and weekends as needed, particularly during intake times. Please note that annual leave is generally not permitted during these periods. Some restrictions on annual leave also exist during other peak times, e.g., January/February, April/May, and September/October.
Key Responsibilities
Person Specifications
TRAINING and EDUCATIONS
Essential
Desirable
Experience
Essential
Desirable
SKILLS and KNOWLEDGE
Essential
Behavioural Skills
Essential
To apply, please click on the ‘Apply’ button above
Location: | Brentford |
---|---|
Salary: | Competitive |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 23rd August 2024 |
Expires: | 23rd September 2024 |
Type / Role:
Subject Area(s):
Location(s):
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