Mentor Manager

Reporting to: Academic Director (HE)  

Direct Reports: Academic Mentors

Hours: Full Time (40-hours per week)

Why join TLG: 

The Language Gallery (TLG) is a contemporary institution dedicated to providing a diverse range of programmes. Our commitment is centered around a student-centric learning and teaching methodology, emphasizing progressiveness, forward-thinking, and modern approaches tailored to meet the diverse needs of our learners. 

TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values­ – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

What we offer our colleagues:

• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes and recognise our colleagues for their contributions.
• Eyecare vouchers
• Various other benefits on offer from being part of Global University Systems (GUS) education network. 

The Role: 

The Academic Mentor Manager leads a team of Academic Mentors who provide guidance and support to students on a wide range of topics to ensure student success.

This post holder will develop the service working with the academics and mentor teams.  This will include designing the programme of activity, overseeing delivery, and evaluating impact, with particular attention given to retention outcomes. The post holder will be responsible for leading the team and developing effective learning behaviours which will enhance student attendance, engagement, submissions, and retention. 

Requirements: 

• Experience of teaching and supporting students and staff in the UK.
• The ability to demonstrate empathy, communication, listening and interpersonal skills and an awareness of the particular challenges students face
• Leading teams to develop innovative practices to support students with their attendance, retention and progression
• Knowledge of awarding body regulations and the ability to work within these framework
• Knowledge of safeguarding and associated principles (the Prevent agenda etc.) 

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

It’s quick and easy to apply for a role at the TLG. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at TLG and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

If you have any specific questions regarding the role, please contact recruitment@gus.global