IT Supplier Relationship and Contract Officer

The role sits within IT Business Management, an area responsible for the administration of IT Services. This team ensures that all non-programme budgets are managed effectively and maintains oversight of financial performance against agreed savings targets. The team also manages business as usual procurement processes and contracts, ensuring that IT vendors are delivering the services and products they are being contracted to provide, and that contracts are up-to-date and compliant with relevant regulations.

The Supplier Management and Software Licensing team are key to this delivery and are responsible for managing the ongoing relationships with suppliers and managing procurement of key software and support contracts to support the delivery of high quality, fit for purpose solutions that meet business requirements.

Reporting to the IT Supplier and Licensing Team Manager the IT Supplier Relationship and Contract Officer is responsible for undertaking the day-to-day management of IT contracts. The role involves monitoring of service level agreements, building and managing supplier relationships along with supporting the wider team with software licensing and asset management. The post holder is also expected to engage with suppliers, challenge potential agreements that represent risk to service, monitor supplier performance and challenge poor service.