Assistant Programme Manager (104433-0824)

Location: University of Warwick Campus, Coventry

About the Role  

For informal enquiries, please contact Liam Phizacklea (Programme Manager) at liam.phizacklea@wbs.ac.uk.

This role sits with the WBS Undergraduate Office’s Student Services Service team, which aims to provide world-leading service and high quality administrative support for Warwick Business School’s undergraduate programmes.

This is a varied role, which responsibility for managing the delivery of a portfolio of services ranging from our core service channels (email, telephones, in-person reception) to module applications and other key student-facing services.

The role has line management responsibility of 6 Programme Coordinators, who provide frontline service to our students and general administrative support across the Undergraduate degree programmes.

This role would be joining the team at an exciting time, during an ongoing programme of change and improvement aimed at maximising out service quality and providing the best possible experience to our students.

About You  

Customer skills and a proactive approach are vital. We are looking for individuals who thrive when working in a busy environment, have strong problem-solving skills and who can adapt to change quickly. If you are passionate about delivering a great service to students, can manage information quickly and accurately, and enjoy working in a team environment then we’d love to hear from you.

The role involves line management of a busy team, so the ability to manage, lead, and motivate people is vital.

The team is approaching the stage of an ongoing programme of service improvement, so the confidence and ability identify and drive improvement and change is also key to this role.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Monday 26 August 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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