Student Support Officer (0.5 FTE)

The Role and the Department

Following a major review of our Student Support Services, Durham University have established new Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented student support officer to support the delivery of our ambitious strategy for world-leading student experience and to provide academic student support across our departments within the Faculty of Science. The hubs will provide a key point of contact for students, offer advice and support to those students whose progress has faltered or who are experiencing difficulties and ensure all students receive timely and consistent advice to support their academic progress to ensure they have a successful learning and development experience. The Student Support Hubs will work closely with student support staff within our colleges and our specialist student support services to ensure a package of support is put in place.

The post holder will provide direct support to students in one or more academic departments, working in partnership with departmental Learning and Teaching teams and academic staff in key student facing roles, to proactively monitor and identify students who may need additional support. The post holder will also provide advice to staff and students on the University’s regulations, policies and procedures, alongside wellbeing support processes and escalation routes.

The role has a clear career progression pathway within the University’s student support framework and includes role specific training and development.

Essential Criteria

Qualifications/Experience

1. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
2. Experience and expertise in the development and delivery of services relevant to student support.
3. Experience of providing advice and guidance to a range of customers and colleagues.  
4. Experience of implementing policies and procedures.

Skills/Abilities/Knowledge

1. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
2. Strong digital competence across a range digital devices and apps including digital communication tools, Microsoft 365 applications, business systems.
3. Committed to continuing professional development relevant to the role.
4. Ability to plan and organise their own workload and activities involving the service.
5. Ability to solve problems and decide on and plan appropriate solutions.

10 Ability to participate in networks to share and discuss good practice and exchange information.

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