Student Services: Student Support & Guidance Officer

Join one of the world’s leading international business schools…

Alliance Manchester Business School is seeking to appoint a talented and motivated individual to join the Student Support & Guidance team in the MBA & Global Programmes Operations team.

Alliance Manchester Business School is the largest campus-based business and management school in the UK. We provide world-class business and management education to undergraduates, postgraduates, experienced practitioners, and those with serious academic and research ambitions. We are an international and progressive school, delivering cutting edge business thinking and teaching informed by the contemporary commercial environment.

Launched as one of the first MBA programmes in the UK in the 1960s and with a proud history, the FT MBA is one of the key reputation drivers of AMBS. The key distinctive features of our FT MBA programme include a focus on experiential and consultancy-led learning, a global outlook and a behavioural approach. The Global MBA has been delivered transnationally since 1992 through the network of UoM international centres.

This role will better support all of our programmes; supporting our students, delivering world class programmes and student experience which is at the heart of what we do.

The Student Support & Guidance Officer will be responsible for supporting the management and delivery of student support on MBA & Global Programmes, within the Student Services area of the MBA & Global Operations Team.

They will be responsible for leading on all aspects of activity in this area.  Including, first line contact and support for students, building rapport with students, administrative processes and supporting programme activities.

Applicants should possess a first degree (or relevant professional qualification) and/or significant experience of working in programme administration, within a Higher Education Institution. Applicants should also have experience of working in a customer focused environment and delivering exceptional customer service.

Essential to this role is the ability to supervise and motivate staff and the ability to communicate effectively with staff from across the MBA & Global programmes, international centres, and the Business School.

As an equal opportunities employer, we welcome applications from all suitably qualified persons. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the black and minority ethnic (BME) community who are currently under-represented at this level in this area. All appointments will be made on merit.  

Interviews will take place on 18^th and 19^th August, depending on candidate availability.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Nia Watkin Jones

Email: nia.watkinjones@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support: jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

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