Frontline Library Assistant

About us:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

Libraries & Collections comprises four departments: Education & Learning, Research & Impact, Service Design & Delivery, along with Business Operations. We are part of the Students & Education Directorate, which manages the student lifecycle from application to graduation and beyond. 

This role is based Service Design & Delivery, which is responsible for designing and delivering services for Libraries & Collections that enhance the experience for individuals from across the King’s community. 

About the role:

Library Assistants contribute to the work of the Frontline Services team by supporting the delivery and operation of our first-line enquiry service across Libraries & Collections; enabling users to access our resources, services and facilities and maintaining library spaces. Library Assistants act as an identifiable and welcoming presence for our users and have an understanding of the breadth of the library’s work in order to respond, signpost or refer enquiries effectively and promote our services.  

This is an exciting opportunity for candidates interested in supporting delivery of evaluation and design of a service, and who wish to utilise their skills and expertise in Library stock and circulation tasks, customer service, and admin duties. This is an opportunity to grow your skills in data gathering, project work, adapting to new technologies and systems, and reacting flexibly to new working practices.  
All grade 3 staff are assigned a placement brief within a particular team but may be moved across to a different placement brief elsewhere within Libraries & Collections in order to support service needs or your development.   

All Libraries & Collections staff are encouraged to take responsibility for their own performance and development, through agreeing clear objectives, maintaining professional awareness and reflecting on own performance. We expect all colleagues to role-model a positive, proactive, flexible and committed approach that encourages others.   

You will be required to participate in frontline services as required, including contributing towards a rota for evening and weekend working. 

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

To apply online for this vacancy and to view further information about the role, please click on the Apply button above.

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