Residential Life Officer- Estates Operations

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

We are Residential Life, we oversee the Halls of Residence at the University of East London. We manage 1169 bedrooms for students, casual lettings and summer conferencing guests ensuring all residents have an enjoyable stay with us. We are the first point of contact for all residents and prospective residents. Residential Life comprises of several areas including Marketing and Events, Maintenance & Estates, Welfare, Allocations & Applications and Customer Service.

About the Job

The Residential Life Officer (Estates Operations) will lead the Residential Life Estates Operations team, liaising with key stakeholders to maintain and enhance UEL’s Halls of Residence. The post holder will provide effective operational management of our Halls of Residence, Summer Conferencing programmes, proactively seeking improvements our student and guest experience in residences.

The main areas of work include:

• Managing a significant budget for the enhancement and estates operations of the Halls of Residence.
• Work with senior colleagues to co-ordinate campus safety projects and Residential Life behaviour procedures.
• Manage the Residential estate capital projects, through strategic planning, budget management and resource allocation. Ensure alignment with the UEL Projects team for the successful execution of the estate development.
• Line manage staff ensuring staff members have clear roles, objectives, and responsibilities. Ensure effective service delivery and PDRs are undertaken.
• Manage, implement and regularly evaluate policies and procedures related to the Estates Operations and Health and Safety of the Halls of Residence, ensuring compliance with the UUK audit. 
• Lead the Halls of Residence turnaround schedule ahead of summer conferencing and new resident intake.
• Lead on the Estates operations liaising with colleagues in Estates and Facilities to ensure resident satisfaction and income targets being met. 

About You

You should have experience of facility management, ideally with experience liaising with maintenance, cleaning and security teams. You must have knowledge and understanding of health and safety and other statutory requirements related to the provision of student residential accommodation.

You will be able to able to assess key priorities and allocate time and resources appropriately. Experience of managing misconduct or behaviour issues, through a restorative or educational approach is advantageous.

You must have experience reaching objectives and goals and be committed to delivering outstanding customer service to all. 

You will be willing to work weekends and work on campus full time.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays and we’re always open to consider flexible working arrangements. We have a shared success bonus of £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further Details

Job Description & Person Specification