IT Product Manager (ServiceNow)

Oxford Brookes University is embarking on a customer-centric and service led new Digital framework to enhance our student and staff experience to continue to; deliver world leading education and research, ensure our students are equipped for their future careers, and create an environment that is inclusive, accessible and where our people have access to what they need to be successful.

We are seeking an experienced, high-performing and engaging individual who can provide leadership and management of ServiceNow platform at Oxford Brookes University. You will have proven experience as a Product Manager in large scale, complex, service-led product design and development and understands the importance of user-experience. This is a unique opportunity to help design and build the future Digital infrastructure of Oxford Brookes University. This isn’t a role where you’ll have to ‘fit in” with existing ways of working. We like creativity and innovation and you can really make an impact and help to shape the agenda.

As the Product Manager for ServiceNow you will work closely with students, staff, IT teams and partners to understand ongoing service requirements and ensure that university systems are developed to meet the ongoing customer and wider university community needs.

As Product Manager (ServiceNow), you will be responsible for:

• Managing, owning, creating the university’s roadmap for ServiceNow, investigating currently available, pipeline and depreciated features in ServiceNow, to ensure maximum benefits for the investment
• Continually investigating and assessing the potential of the ServiceNow as a platform to do more for the organisation and to streamline the portfolio of applications and solutions
• Managing the ServiceNow project delivery teams and resources ensuring excellent time recording, task documentation, project reporting and ITIL process compliance
• Working with senior stakeholders defining appropriate business requirements and translating them into outputs that meet the customer specifications
• Ensuring cost-effective long-term management of products/services
• Leading on drawing up specification requirements, testing and user training for product/service developments and/or enhancements

IT Services at Oxford Brookes University is a modern, service-oriented environment that is constantly embracing change. You will be joining the team at an exciting time and will be contributing to the Digital Framework, which aims to transform university life through the use of digital technologies and services, as well as delivering excellent customer service. In return you will be provided with development opportunities both professionally and personally that will enable you to continue to enhance your skills and knowledge.

We are happy to explore options around hybrid working as our team is based on the Headington Campus in Oxford. We can find the right balance spending time remotely and together on premise to fully engage with the team and the colleagues we work closely with.

To find out more, please review the full Applicant Information Pack. This is a fixed term appointment until July 2026.

For an informal discussion, please contact ITS administration team, its-admin@brookes.ac.uk

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

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