Head of Student Conduct, Complaints & Resolution

Hours per week: 37.5

About the role

This is an exciting opportunity to join the University of Leicester in the newly created role of Head of Conduct, Complaints and Resolution. The role offers an opportunity to continue developing and implementing University policy and procedure in relation to: student complaints, student non-academic and academic misconduct, at all times ensuring that students are provided with appropriate information, advice, guidance and support. You will provide professional leadership and manage the complaints and conduct team which handles student complaints and cases of student misconduct, ensuring that they are handled effectively and sensitively within defined timeframes.

About you

With significant experience of undertaking or leading investigations and managing policies, procedures and complex and sensitive complaints, you should also have experience of managing teams, be able to exercise sound judgement under pressure and operate strategically. An understanding of the HE context and challenges facing universities in this area of work is also essential. 

We look forward to receiving your application.

Additional information

Informal enquiries are welcome and should be made to Nuala Devlin, Academic Registrar on nuala.devlin@leicester.ac.uk

We anticipate that interviews will take place during week commencing 02 September 2024.  

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Advert closes midnight on: 15 August 2024

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