Graduate Ambassador (Student Recruitment and Admissions)

The Role and the Department

The main purpose of this role is to support the day-to-day operational delivery of work within the Recruitment and Conversion Services Team, which sits within the Recruitment and Admissions Office. You will support the development and delivery of undergraduate and postgraduate recruitment and conversion events such as pre-application open days, UCAS fairs, school visits, post offer visit days, progress to PG and on-campus activities such as Discover Durham Tours. Activities and events are delivered digitally and face to face, e ither on-campus or off campus. The post holder will also take a role is supporting the creation of content and issue of direct mail campaigns using the Customer Relationship Management system, assist with incoming enquiries from prospective students, applicants and offer holders and other key stakeholders such as Agents and parents.

The role provides an opportunity to participate in all recruitment and conversion activities and the post holder will be deployed to areas of priority throughout the year.

The post holder will be expected to contribute to the continuous improvement of activity and will utilize their own student experiences together with competitor and marketing intelligence and customer feedback to ensure quality, customer satisfaction and maximum impact is delivered.

To deliver on the requirements of this role the post holder will be expected to demonstrate high levels of initiative, independent decision making, outstanding time management and organisational skills and will be creative, open and collaborative. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. 

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