Trainee IT Technician (Apprentice)

The Role and Department

The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million-pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.

Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives.

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

As an Trainee IT Technician you will assist with activities to maintain the day to day operation and on-going development of Computing and Information Services (CIS). Working in a number of teams within CIS during the course of the apprenticeship you will maintain a high level of IT services throughout the University, assisting students, staff, visitors in their use of Durham University IT systems.

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career.

You will undertake activities relating to but not limited to:

• Operating Systems: You’ll work with various operating systems, including but not limited to Windows 10, Windows 11, Linux, and Mac OS.
• Desktop Software: You’ll handle desktop software applications such as Word, Excel, Outlook, PowerPoint, and also specialist academic software.
• Specialist AV Equipment: You’ll be involved in setting up and maintaining specialist audiovisual (AV) equipment, including video conferencing, lecture capture, esports, and streaming systems.
• Multi-Function Devices and Desktop Printers: You’ll support multi-function devices (such as printers with scanning and copying capabilities) and desktop printers.
• Remote Administration and Software Distribution Tools: You’ll use tools for remote administration and software distribution.
• Network Troubleshooting: Troubleshooting network issues will be part of your responsibilities.
• Mobile and Tablet Support: You’ll assist with mobile devices (phones and tablets) and provide technical support.
• Accessibility Configuration: You’ll configure hardware, software, and devices to support accessibility needs.
• IT Applications for Disabilities: You’ll work with IT applications and technology to support staff and students with disabilities.

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