IT Support Analyst

Location: London, Elephant & Castle

Contract: Permanent

Hours: Full time 

The opportunity 

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment? 

We are looking for a highly skilled and motivated individual to join our IT Support Services. With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with projects. 

This role will suit an experienced Support Analyst looking to expand their skill set within a large environment. 

Though you’ll be based at London College of Communication there may be occasional travel to other UAL sites. 

About you 

The successful candidate should have experience of the following: 

• Demonstrable experience working in a Second line IT support role within an enterprise environment.
• Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience leading and motivating support teams.
• Experience supporting Active Directory, DHCP, DNS, Intune/Entra and other basic network services.
• Experience of working across an ITIL aligned environment.
• High level of customer service skills, and an ability to communicate with stakeholders across all levels of the organisation. 

We are UAL 

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd. 

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. 

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

For further details and to apply please click the apply button. 

Closing date: 30 May 2024 at 23:55. 

If you have any general questions or require any reasonable adjustments, please get in touch via DigitalandTechnologystaffrecruitment@arts.ac.uk 

Our culture 

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential. 

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