IT Officer - 1st Line

We are a leading educational institution committed to providing an exceptional learning environment for our students, faculty and staff. Our IT Service Desk Team plays a pivotal role in ensuring seamless technical support and service delivery to our diverse community. As an IT Officer (1st Line Support), you will be an integral part of our IT Service Desk Team, providing on-site technical assistance to our staff, faculty, students, participants and visitors. You will act as a customer champion, offering specialist advice and support on IT-related issues, and delivering the best possible service with a sincere willingness to help. This role encompasses providing 1st line technical assistance across PCs, networking and hardware, as well as assisting with project work to achieve team objectives.

 

Key responsibilities:

You should have prior experience in 1st Line IT Support and proficient customer service skills. Additionally, you should have technical expertise in Microsoft Windows OS, Mac OS and Microsoft Office 365, along with Active Directory User and Computer administration.

 

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit:  https://www.jobs.ox.ac.uk/pre-employment-checks. 

 

Further information on this role can be found in the job description.

 

The Saïd Business School offers very generous benefits, some of which are:

 

For further guidance and support, please visit  https://www.jobs.ox.ac.uk/how-to-apply. 

 
The closing date for applications is 15 May 2024 at 12.00 noon.

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